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Terms & Conditions
This Bemediwise.com website is provided by Mediwise Pharmacy. Our VAT Number is 222516987. If you need any information or have a complaint about this website or any of our services please contact us by one of the following methods:
Telephone
- Customer Care: 01737 887771
- Pharmacy Support: 01737 887771
Calls from a landline will be charged at the standard rate. Costs from mobiles may vary.
Mediwise Pharmacy
32 Brighton Road
Salfords
Redhill
Surrey
RH 15 BX
Professional Standards
The Bemediwise.com service is run by qualified pharmacists and operates from registered pharmacy premises under General Pharmaceutical Council registered premises number 1102703 at the above address.
Privacy
Your privacy and that of each other person whose information you provide to us is important to us.
We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.
Additional terms
Additional terms, which form part of these terms and conditions, apply to the access and use of certain Bemediwise by Mediwise Pharmacy services.
It is important that you understand and are comfortable with these terms before using the service and we encourage you to take time to read them.
Registration
Visitors to this website may be required to register in order to use its facilities.
We are not under any obligation to accept a request for registration and reserve the right to suspend or terminate access at any time if your continued use is believed to prejudice us or other users. By registering to use this website you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details promptly if they change. All registration information you provide will be kept secure and processed in accordance with our privacy policy.
You warrant that:
- The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
- You will notify us immediately of any changes to the Personal Data by updating these details on your online account.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Username and passwords
During the registration process you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.
Ownership of materials and licence terms
This website, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to, Bemediwis.com and/or Mediwise Pharmacy and/or third parties. You are permitted to display the materials on this website on a computer screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from us, provided you do not alter or remove any of the content or any part of the website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.
You agree not to:
- Copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivative works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)
Use this website or any of the materials or software on it, or provided to you through it, for:
- Any unlawful purpose or in contravention of applicable law
- Commercial exploitation without our prior written consent
- Any purpose or in any manner that may give a false or misleading impression of us, our staff or our services
Use, upload or transmit:
- Any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person
- Any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
- Establish a link to this website from any other website, intranet or extranet site without our prior written consent
- Decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website
- Do anything that may interfere with or disrupt this website or our service
- Encourage or permit others to do any of the above
In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you and/or Bemediwise.com and/or Mediwise Pharmacy. We will pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions.
Suitability of materials
We do not give any assurance that the materials provided or available to you on or through this website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.
Website availability
This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.
Links from this website
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Monitoring
We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.
Security
We employ security technology as detailed in our privacy policy, however, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.
Accuracy of medical information
We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, in any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your GP directly.
Disclaimer
Bemediwise.com and/or Mediwise Pharmacy does not warrant or represent that the material on this website is accurate, complete or current or that the website will be free of defects or viruses.
Nothing contained in the pages of this website should be construed as medical, commercial, legal or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in this website or any communications provided to you as a result of your registration.
Use of this website outside England and Wales
Bemediwise by Mediwise Pharmacy makes no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from England and Wales.
If you choose to access the website from outside England and Wales, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
Liability for our mistakes
We will not be liable for any loss or damage (in contract, negligence or otherwise) where:
(a) there is no breach of a legal duty of care owed to you by us;
(b) the loss or damage is not a reasonably foreseeable result of any such breach; or
(c) any loss or damage or increase in loss or damage results from a breach by you of these terms and conditions.
Nothing in these terms and conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence. Nothing in these terms and conditions shall affect your statutory rights.
Third party rights
Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.
Waiver
No delay or decision not to enforce rights under these Terms and Conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.
Governing law
These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.
We reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting.
If you use the website after the new terms and conditions have come into effect, you will be indicating your agreement to be bound by the new terms and conditions.
Mediwise Pharmacy Store
Prescriptions for persons other than yourself
If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us, including but not limited to collection from us. By placing an order to dispense another person’s prescription you confirm that you have their authority to do so. However, where a prescription is to be collected from us that is not your own, we will need consent from the patient for prescription(s) to be collected.
Age restrictions
We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18.
Residency
We only accept Prescription Orders from the United Kingdom. Whilst we are happy to dispense prescriptions to customers in Scotland and Wales, the charges will be the same that apply to customers in England.
Call charges
Calls to our Prescription Order line are charged at local rates from a BT landline. Your mobile operator’s normal charges will apply to calls from mobiles.
Binding agreement
No Prescription Order placed by you will be binding on us until we have confirmed the order. We reserve the right to reject any order.
Prescriptions charges
For NHS prescriptions you will be required to confirm eligibility for free prescriptions or to confirm you have a pre-paid prescription certificate. It is your responsibility to give accurate information and to not make a false declaration.
SHOP ORDERS (NON-PRESCRIPTION)
Registration
In order to use this service you will need to register on this website.
Age restrictions
We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.
Residency
We only accept orders from and dispatch orders to addresses in the United Kingdom.
Placing an order
It is your responsibility to check that your order is accurate before submitting it to us.
Pricing
All prices on this website are in pounds sterling and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. Online pricing and promotions may differ to in-store and will be marked as online exclusive.
Accuracy of product information
We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.
Concluding a binding contract
When we receive an order from you to purchase items from us, we will confirm that we have received the order by email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until you have received an email to confirm that we have dispatched that item to you or you receive the item.
Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
Promotional codes
Promotional codes cannot be used in conjunction with any other voucher or discount code. Promotional codes cannot be used on discounted items or clearance items. Promotional codes cannot be used on purchases of COVID-19 lateral flow test kits, , Fitbit, Omron, Deals of the Week, Deals of the Month and products featured within BOGSHP, BOGOF, 3 for 2 promotions, or any offer or product which we deem inappropriate for discount.
For 3 for 2, BOGOF (Buy One Get One Free) and BOGSHP (Buy One Get Second Half Price) offers the cheapest item is free or half price depending on the promotion.
For 3 for 2, BOGOF (Buy One Get One Free) and BOGSHP (Buy One Get Second Half Price) all products must be added to the basket at time of purchase to qualify for discounts.
Promotional codes cannot be used in conjunction with delivery promotions, i.e. free standard delivery on orders of £25 or over. By choosing to add a discount code on such an order, this then voids the free delivery discount and applies the discount code instead.
It is the customer’s responsibility to decide which discount is most beneficial before applying any discount code. No cash alternatives are available. If you’re using a threshold promotional code that takes off a percentage or amount from your order, you will be charged full price if the total goes below this threshold in the case of a cancelled item or order.
Please note: some promotional codes may only be valid for one redemption per customer.
Postage and packing costs
Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.
The postage and packaging charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge. If your order total drops below the £25 delivery threshold due to cancelled orders, you will be charged the standard delivery rate.
In-store
When making contactless payments in your local Mediwise Pharmacy. You may be asked to insert your card and key in your PIN rather than use contactless. If you are using chip and PIN, this type of payments will remain the same.
SCA checks are random, neither you or our in-store colleagues will know that validation is required. When shopping with us please make sure that you know your PIN code or have an alternative payment method available so you can continue with your transaction.
Non-availability/substitutes
We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand but, occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available we may send a substitute of similar specification.
Health and safety warning
Electrical products
Electrical products sold on this website are designed for use in the UK. If supplied with a power adaptor it will be fitted with a UK plug. They may not be suitable for use in other countries and you should check with the manufacturer before doing so.
You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer.
Medical products
Not all products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP before using any medical product.
Fitness products
Physical fitness products may not be suitable for use by some individuals. You should check with your GP before embarking on any fitness programme. Failure to do so may seriously damage your health.
These terms and conditions may be amended at any time and the terms and conditions that apply for each order will be those on the website at the time you place your order.
NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS.
